1. What is Thai Kru?
Thai Kru is an online concierge service that assists with planning trips to Thailand and supports those relocating to Thailand, including visa services.
2. Are you a travel agency?
No, we are not a travel agency. We facilitate your travel arrangements, recommend services, and assist with visa processes.
3. How much do you charge for your service?
Our fees depend on the specific service you choose. You can see the full list of services and pricing on our All Services page.
4. Do you help with travel to other countries too?
No, our services are focused solely on Thailand.
5. Can you help me with visa applications?
Yes, we assist with both short-term and long-term visa applications for Thailand, including all paperwork and coordination.
6. What are border runs?
Border runs are trips made to the border to renew visas. We can assist with planning and arranging these trips.
7. Do I have to pay for my own tickets and fares?
Yes, any tickets, products, or services must be paid for directly by the customer.
8. Can you help me find accommodation in Thailand?
Yes, we recommend suitable accommodations based on your needs and budget.
9. Do you organize tours or activities?
We can recommend and help facilitate local tours or activities, but bookings and payments are handled by the customer.
10. Can you assist me with relocating to Thailand permanently?
Yes, we offer services to help relocate permanently to Thailand, including accommodation search and visa assistance.
11. How do I pay for your service?
You can pay through various online payment methods. Details will be provided upon confirmation of service.
12. Can you help me with flight bookings?
We can recommend flights, but customers must book and pay directly.
13. What kind of visa assistance do you provide?
We assist with short-term and long-term Thai visas, including guidance with paperwork and procedures.
14. Do you provide assistance in person?
Yes, we can send someone to assist you in person, depending on your specific needs and requirements.
15. Do you provide any guarantees for visa approval?
We cannot guarantee visa approval since it’s at the discretion of immigration officers or embassies.
However, we know what we do—we ensure all your documents are correct, and so far, none of our clients have been rejected.
16. Can I get a refund if I am not satisfied with your service?
All sales are final due to the nature of our services. However, we strive for excellent customer satisfaction.
17. Can you help me plan my itinerary in Thailand?
Yes, we help plan custom itineraries based on your interests and preferences.
18. Do you offer services in other languages besides English?
We primarily offer services in English, but we also have providers who speak Chinese, Spanish, Thai, and German.
19. How soon can I expect a response after I contact you?
We aim to respond to all inquiries within 8 hours or less.
20. Can you assist with transportation arrangements within Thailand?
Yes, we can recommend transportation options, but customers book directly.
21. Do you provide medical or travel insurance?
We don’t provide insurance directly, but we can help you find a trusted insurance provider.
22. Can you recommend good places to eat or visit in Thailand?
Absolutely! We offer personalized recommendations based on your preferences and location.
23. Can I change my itinerary once it's been finalized?
Yes, you can make changes. Just let us know as early as possible.
24. Can you provide references or testimonials from previous customers?
Yes! Please visit our Google Business listing or this website to read reviews.
25. Can you assist with any emergencies during my trip?
Yes, we can offer guidance and translation support. However, you should contact local authorities or your embassy first in emergencies.
26. Does Thai Kru have a physical office location?
No, we operate fully online and do not have a physical office location.
27. Is my personal information safe with Thai Kru?
Yes. We strictly follow data protection laws, and all your information is kept confidential and secure.